Refund and Return Policy

Thank you for choosing Knipp Equipment.
We take pride in our meticulous attention to detail and commitment to craftsmanship. If, for any reason, you are not satisfied with your purchase, we offer a straightforward refund and return policy to ensure your peace of mind.

30-Day Return Policy

We gladly accept returns within 30 days of the purchase date.
To be eligible for a return:

• The item must be unused, in the same condition as received, and in its original packaging.

• Include the original order confirmation or packing slip when returning the item.

How to Initiate a Return

1. Contact Us:
   Email our return team at [email protected] to begin the return process.

2. Return Authorization:
   Once approved, you’ll receive a Return Authorization (RA) number and detailed return instructions.

3. Package the Item:
   Securely pack the item in its original packaging, including any included accessories.

4. Include RA Number:
   Clearly write the RA number on the outside of the package.

5. Return Shipping:
   Customers are responsible for return shipping costs unless the return is due to our error or a product defect.

   We recommend using a trackable shipping method.

Refund Process

• Once your return is received and inspected, we’ll notify you via email.

• If approved, your refund will be processed and automatically applied to your original payment method within 7 business days.

Non-Refundable Items

• Opened or used products

• Gift cards

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected].
Please include details and photos of the issue — we’ll work quickly to resolve the problem.

Exchanges

The quickest way to exchange an item is to:

1. Return the unwanted item.

2. Once accepted, place a new order for the desired product.

Contact Information

• Phone: +1 307-456-4748

• Email: [email protected]

• Address: 152 Coffeen Ave, Sheridan, WY 82801, United States

Support Hours

• Monday to Friday: 08:00 AM to 6:00 PM (PST)

Company Information

• Company Name: Knipp Equipment Inc

• Company Registration No: 1750082

• D-U-N-S No: 621919141