Return and Refund Policy

At knippequipment.com, your satisfaction is our priority. If you are not completely happy with your purchase, you may return your item according to the guidelines below.

Return Eligibility

• The product must be in its original, unused condition.

• It must be returned in the original packaging with all tags and labels attached.

• A return request must be made within 30 days of the delivery date.

Return Process

1. Contact our customer service team at [email protected] to initiate a return.

2. Clearly state the reason for the return. This reason will be reviewed and cannot be changed later.

3. Once approved, you will receive return instructions via email.

4. Pack the item securely in its original packaging.

5. Ship it to the address provided by our team. Customers are responsible for return shipping costs, unless otherwise noted.

Upon Receipt and Inspection

• If the returned item meets our criteria, a refund will be processed within 30 days.

• Refunds are issued to the original payment method. Depending on your financial institution, it may take additional time to appear in your account.

Frequently Asked Questions

1. Can I return a used item?
   No. For hygiene and quality assurance, only unused items in original condition can be returned.

2. What if I change my mind after using the product?
   Returns due to a change of mind are only accepted if the product is unused and in its original condition.

3. Can I return an item I received as a gift?
   Yes, gifted items can be returned if they meet our return conditions and are returned within 30 days of delivery. Please include the order number or gift receipt.

4. What if the item is defective or incorrect?
   Please contact us immediately. We’ll arrange a replacement or full refund, including shipping costs. Photos and a description of the issue may be required.

5. What if I ordered the wrong quantity or product by mistake?
   We understand ordering mistakes happen, but customers are responsible for return shipping on these types of returns.

Return Fees and Policies

• Defective or Incorrect Items:

  • Return Shipping Fee: $0.00

  • Restocking Fee: $0.00

• Customer Remorse (e.g., change of mind, wrong item ordered):

  • Return Shipping: Paid by the customer (actual cost)

  • Restocking Fee: $0.00

Exchanges

We do accept exchanges. The fastest way is to return your item and place a new order after your return is approved.

Refunds

Once we receive and inspect your return, we’ll let you know if the refund is approved. If so, you’ll be automatically refunded to your original payment method within 7 business days. If you don’t see it after this period, please contact your bank or card provider.

Order Cancellation

If an order is canceled due to unavailability or another reason on our part, we will refund the full amount to your original payment method.

Knipp Equipment
Address: 21 W Brundage St, Sheridan, WY 82801, United States
Phone: +1 (316) 531-4551
Email: [email protected]
D-U-N-S: 621919141
EIN: 481087854
Hours: Mon–Fri, 8:00 AM – 6:00 PM PST